FAQ

Frequently Asked Questions – Laurel Toronto

Have a question? Below you’ll find answers to the most common inquiries. If your question isn’t listed, feel free to contact us at  info@laureltoronto.com or by phone at +1 (825) 479-2431 — our customer service team will be happy to assist you.

Shipping & Delivery

Do you offer free shipping?

Yes. Laurel Toronto offers free shipping on all orders within Canada, with no minimum purchase required. We currently ship exclusively within Canada to ensure consistent delivery standards and close quality control.

Where do you ship from and where do you deliver?

We ship exclusively within Canada. This allows us to maintain reliable delivery timelines and consistent quality throughout the fulfillment process.

How long does order processing take?

Orders placed Monday to Friday before 6:00 PM (ET) are processed as quickly as possible the same business day. Orders placed after this time, on weekends, or on public holidays are processed on the next business day.

Once payment is confirmed, orders are carefully prepared, inspected, and packed within 1–3 business days.

How long does delivery take?

After dispatch, delivery typically takes 3–7 business days, depending on your location within Canada.

Total estimated delivery time:

4–10 business days (processing + transit time)

Please note that during peak seasons or periods of high demand, delivery may take slightly longer.

How can I track my order?

Once your order has shipped, you will receive a confirmation email containing a tracking number, allowing you to follow your delivery in real time.

What should I do if my shipment is delayed or missing?

If you experience any issues or delays with your shipment, please contact us at  info@laureltoronto.com or by phone at +1 (825) 479-2431, and our team will assist you promptly.

Returns & Refunds

What is your return policy?

If you are not fully satisfied with your purchase, you may request a return within 30 days from the delivery date.

To be eligible for a return, the item must be:

  • Unused and unwashed
  • Undamaged
  • Returned in its original packaging
  • With all tags and accessories intact

The item must be in the same condition as when received.

How do I initiate a return?

To start a return, please contact us at info@laureltoronto.com or +1 (825) 479-2431, providing:

  • Your order number
  • The reason for the return
  • Photos of the item (if applicable)

Once approved, you will receive detailed return instructions by email. Exchanges are accepted for eligible items within the same 30-day return period.

When will I receive my refund?

After we receive and inspect the returned item, you will be notified of the approval or rejection.

If approved, refunds are processed within up to 7 business days to the original payment method. Please note that your bank or card issuer may require additional time for the funds to appear.

Are there any items that cannot be returned?

We do not accept returns for items showing signs of use, washing, damage, or modification after delivery.

For hygiene reasons, certain products may not be eligible for return; this will be clearly stated on the product page when applicable.

What if I receive a damaged or incorrect item?

In the rare event that you receive a damaged or incorrect item, please contact us immediately at  info@laureltoronto.com or +1 (825) 479-2431, and we will arrange a replacement or refund as quickly as possible.

Payments

Which payment methods do you accept?

We accept the following secure payment methods:

  • American Express
  • Visa
  • Mastercard
  • Apple Pay
  • Google Pay
  • Maestro
  • Shop Pay

In which currency are payments processed?

All prices and payments are processed in Canadian Dollars (CAD).

Is my payment secure?

Yes. Our website uses 128-bit SSL encryption to protect your personal and payment information. We are PCI-DSS compliant, ensuring industry-standard security.

Can Laurel Toronto see my card details?

No. We do not have access to your full card number. Once a purchase is completed, we can only see your billing and shipping information, order details, and the last four digits of your card.

Privacy & Data Protection

How is my personal information handled?

Your privacy matters to us. We do not rent, sell, or share your personal information. Your data is used solely for order processing, customer support, and service improvement.

All information is handled in accordance with our Privacy Policy, which explains how your data is collected, used, and protected.

Contact & Support

How can I contact customer support?

You can reach us anytime at:

Customer Service Hours:

Monday to Friday | 09:00 – 17:00 (EST)

Weekends | 11:00 – 16:00 (EST)

We aim to respond to all inquiries within 24 hours.