Returns & Refund Policy

At Laurel Toronto, your satisfaction is at the core of everything we do. We want you to shop with complete confidence, which is why we’ve created a return policy that is clear, transparent, and designed to give you peace of mind throughout your experience.

If for any reason you are not fully satisfied with your purchase, you may request a return within 30 days from the delivery date. To be eligible for a return, the item must be unused, unwashed, undamaged, and returned in its original packaging, with all tags and accessories intact. Please ensure the product is in the same condition in which it was received.

To initiate a return, simply contact our customer support team at info@laureltoronto.com or by phone at +1 (825) 479-2431, providing your order number, the reason for the return, and photos of the item if applicable. Once your request has been approved, we will send you detailed instructions on how to return the product by mail. Exchanges are accepted for eligible items within the same 30-day return period.

After we receive and inspect the returned item, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed within up to 7 business days, and the amount will be credited back to the original payment method used at checkout. Please note that, depending on your bank or card issuer, it may take additional time for the funds to appear in your account.

We do not accept returns for items that show signs of use, damage, washing, or modification after delivery. For hygiene reasons, certain products may not be eligible for return; when applicable, this will be clearly stated on the product page. No restocking fees are charged for approved returns.

In the rare event that you receive a damaged or incorrect item, please contact us immediately at info@laureltoronto.com or +1 (825) 479-2431, and we will arrange a replacement or refund as quickly as possible.

At Laurel Toronto, we believe that good style should always be accompanied by peace of mind. Our goal is to ensure that every customer feels valued, respected, and fully satisfied throughout their shopping experience.